Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any instrument that enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future reference and allowing unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby up to and including the conclusion of the contract exclusive use is made of one or more means of distance communication;
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place;
Terms and Conditions: these Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the Terms and Conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these Terms and Conditions may, notwithstanding the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be consulted electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.

If one or more provisions in these Terms and Conditions are wholly or partially void or annulled at any time, the remaining provisions shall remain in force. The void provision shall be replaced by mutual agreement with a provision that most closely reflects the original intent.

Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these Terms and Conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to amend or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable proper assessment by the consumer. Images used are a truthful representation of the products and/or services offered. Obvious errors or mistakes do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Product images are a truthful representation; however, the entrepreneur cannot guarantee that displayed colors exactly match the actual product colors.

Each offer contains sufficient information to make clear the rights and obligations attached to acceptance of the offer, including in particular:

  • the price, excluding customs clearance costs and import VAT, which are at the customer’s expense and risk. The postal or courier service will collect import VAT and/or clearance costs upon delivery;

  • shipping costs, if applicable;

  • how the contract will be concluded and which actions are required;

  • whether the right of withdrawal applies;

  • payment, delivery, and execution methods;

  • the acceptance period of the offer or the period during which the price is guaranteed;

  • any additional communication costs if applicable;

  • whether the contract will be archived and how it can be accessed;

  • how the consumer can review and correct data prior to concluding the contract;

  • any other languages in which the contract may be concluded;

  • applicable codes of conduct and how they can be consulted;

  • the minimum duration of the distance contract in the case of an ongoing transaction.

Optional: available sizes, colors, materials.

Article 4 – The Contract

The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions, subject to paragraph 4.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt electronically. Until receipt is confirmed, the consumer may dissolve the contract.

If concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure data transmission and ensure a safe web environment.

The entrepreneur may, within legal limits, verify whether the consumer can meet payment obligations. If there are justified grounds to refuse, the entrepreneur may reject an order or impose special conditions.

The entrepreneur will provide the consumer with the following information in writing or on a durable medium:

  • the visiting address for complaints;

  • conditions and procedures for exercising the right of withdrawal;

  • warranty and after-sales service information;

  • data referred to in Article 4(3), unless already provided;

  • termination requirements for contracts exceeding one year or of indefinite duration.

For ongoing transactions, this applies only to the first delivery.

All contracts are concluded subject to sufficient product availability.

Article 5 – Right of Withdrawal

Consumers may withdraw from the contract within 30 days without stating reasons. The period starts the day after receipt of the product.

During the cooling-off period, the consumer shall handle the product and packaging with care and only use it as necessary to assess whether they wish to keep it.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 30 days and return the product within 30 days thereafter, providing proof of shipment if requested.

If these conditions are not met, the purchase becomes final.

Article 6 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Any amounts paid will be refunded within 30 days after withdrawal, provided the product has been received or proof of return is supplied.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products:

  • made to consumer specifications;

  • clearly personalized;

  • not suitable for return;

  • perishable;

  • subject to market price fluctuations;

  • newspapers and magazines;

  • unsealed audio/video recordings or software;

  • unsealed hygienic products.

And for services:

  • accommodation, transport, catering, or leisure services on a specific date;

  • services started with explicit consumer consent before the cooling-off period ends;

  • betting and lotteries.

Article 8 – The Price

Prices will not be increased during the stated validity period, except for VAT changes.

Variable prices may apply for products subject to market fluctuations.

Price increases within 3 months are only permitted due to legal regulations.

Delivery takes place outside the EU; import VAT and clearance costs are collected by the carrier. No VAT is charged by the entrepreneur.

Typographical errors are not binding.

Article 9 – Identity of the Entrepreneur

Company name: NvN E-Commerce

Business address: Jachtlaan 23

Email: info@veroux-boutique.com

Chamber of Commerce number: 99676184

VAT number: NL005403024B24

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products comply with the agreement and applicable laws.

Any defects must be reported within 30 days.

Warranty does not apply in cases of misuse, unauthorized repair, or abnormal conditions.

Article 11 – Delivery and Execution

Orders are fulfilled with due care and within 30 days unless otherwise agreed.

In case of delay or cancellation, the consumer may dissolve the contract and receive a refund.

Risk passes upon delivery.

Article 12 – Ongoing Transactions

Consumers may terminate indefinite contracts at any time with one month’s notice.

Fixed-term contracts cannot be silently extended except as legally permitted.

Article 13 – Payment

Payments must be made within 7 working days unless agreed otherwise.

Incorrect payment details must be reported immediately.

Reasonable collection costs may be charged in case of non-payment.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days.

Responses are provided within 30 days.

If unresolved, disputes may arise.

Article 15 – Disputes

All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – CESOP

Due to measures implemented from 2024 under EU VAT and payment services legislation, payment service providers may record transaction data in the European CESOP system.

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